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FREQUENTLY ASKED QUESTIONS

1) WHAT ARE THE MODE OF PAYMENTS AVAILABLE?

PAYMENT THROUGH DEBIT OR CREDIT CARDS AVAILABLE RIGHT NOW. COD AND OTHER MODES WILL BE INTRODUCED LATER.


2) IS SHIPPING ACROSS INDIA OR ONLY KARNATAKA?

SHIPPING IS AVAILABLE THROUGHOUT INDIA.


3) IS SHIPPING AVAILABLE OUTSIDE INDIA?

NO, IT IS NOT AVAILABLE AT THE MOMENT.


4)  WHAT ARE THE SHIPPING CHARGES?

SHIPPING CHARGES DEPEND ON LOCATION OF DELIVERY. IT USUALLY GOES UP TO 60-70 RUPEES PER PACKAGE (THE DELIVERY CHARGES ALSO DEPEND ON WEIGHT OF THE PACKAGE). BUT WE CHARGE 50 RS PER PACKAGE IN KARNATAKA AND IN OTHER STATES IT IS 80 RS.


5) HOW DO I KNOW THAT MY TRANSACTION WAS SUCCESSFUL?

YOU WILL RECEIVE AN ORDER CONFIRMATION VIA E-MAIL WITH THE ORDER NUMBER. THE PAYMENT STATUS WILL ALSO BE SHOWN ON THE ORDER PAGE. PLEASE CONTACT THE CUSTOMER CARE IF THERE IS ANY CLARIFICATION NEEDED ON THE PURCHASE MADE.


6) IS TRACKING ON SHIPPING POSSIBLE?

YES, THE COURIER SERVICE WILL AUTOMATICALLY SEND YOU A TRACKING ID ON YOUR MOBILE NUMBER AND MAIL ID. YOU CAN TRACK YOUR SHIPMENT BY CLICKING ON THE LINK. IF THERE ARE ISSUES WITH TRACKING, PLEASE CONTACT THE CUSTOMER CARE.


7) WHAT ARE THE GST CHARGES ON THE PRODUCTS?

5% GST ON SAREES AND UNSTITCHED DRESS MATERIALS.


8) IS GST INCLUDED OR EXCLUDED IN THE PRICE QUOTED?

IT IS INCLUDED IN THE PRICES MENTIONED.


9) WHAT IS THE TIME TAKEN FOR DELIVERY?

IT DEPENDS ON THE PIN CODE. WITHIN KARNATAKA IT USUALLY TAKES 2-4DAYS AND OUTSIDE KARNATAKA 2-8DAYS.


10) CAN I RETURN THE PRODUCTS?

RETURNS ARE POSSIBLE ONLY IN THE CASE OF EXCHANGE. CUSTOMER HAS TO REQUEST FOR RETURN WITHIN 2 DAYS OF DELIVERY BY CONTACTING THE CUSTOMER CARE. WE WILL PROVIDE THE COUPON WITH THE ORDER AMOUNT WITH WHICH YOU CAN PURSUE WITH THE PURCHASE OF NEW ORDER.


11) CAN I USE THE EXCHANGE COUPON ON MULTIPLE ORDERS?

NO, THE EXCHANGE COUPON CAN ONLY BE USED ON SINGLE ORDER. THERE CAN BE ANY NUMBER OF ITEMS IN ONE ORDER THOUGH. THE COUPON IS APPLIED TO THE TOTAL AMOUNT WHILE CHECKING OUT.


12) ARE REFUNDS POSSIBLE?

NO, REFUNDS AREN’T POSSIBLE. EXCHANGE IS POSSIBLE.


13) CAN I GET MORE DETAILS ON THE PRODUCT THAT I BOOKED ?

YES, PLEASE CONTACT THE CUSTOMER CARE AND MENTION THE SKU OR THE BOOKING ID  FOR THE PRODUCT THAT YOU BOOKED AND WE WILL GUIDE YOU THROUGH THE NEEDED INFORMATION.


14) ARE PRODUCTS DISPLAYED ON THE WEBSITE ACCURATE?

THE PICTURES SHOWN ON THE WEBSITE ARE FOR REPRESENTATIONAL PURPOSES AND COLOURS CAN VARY DESPITE THE BEST EFFORT TO MATCH THE ACTUAL PRODUCTS. IT IS RECOMMENDED TO READ THE DESCRIPTION FOR DETAILS OR CONTACT CUSTOMER CARE IF YOU NEED MORE INFORMATION ON THE PRODUCT’S COLOUR AND FABRIC.


For more queries contact customer care number or write to us by filling the form Thank you for your interest in BS Channabasappa & Sons

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